Abu Dhabi Airport

Terms and conditions

Airport Car Parking offer

This offer relates to the use of the car parking facilities available at Abu Dhabi International Airport. By proceeding with downloading and redeeming this voucher you confirm your acceptance of these terms and conditions.

  1. The Car Parking Promotional Offer ("The Offer") is applicable to both Terminal 1 Car Parking and Terminal 3 Skypark Multi-storey Car Park ("Car Park") at Abu Dhabi International Airport.
  2. The offer is valid for passengers flying with any airline departing from Abu Dhabi Airport from 1st June 2019 up to and including 31st August 2019.
  3. The offer is not valid or redeemable by non-travelling passengers.
  4. Valid for a duration of 7 days; up to a total of 168 FREE parking hours.
  5. Any additional hours and days will be charged the normal daily parking charges.
  6. Stays shorter than 7 days will not result in any refund.
  7. On entry of the Car Park, passenger will collect a parking ticket as normal and park their car in any vacant parking bay. On return to Abu Dhabi, passengers must retain a proof of travel (the boarding card stub showcasing the passenger name along with the travel booking reference number entered at the time of booking the offer.) Boarding card stub must be presented along with the parking ticket to the parking staff on exit.
  8. The booking reference used on this website to book the Free Parking offer must be the same as the booking reference generated by the airline on the boarding card. A mismatch will result in rejection of acceptance of the offer voucher.
  9. You enter and use the Car Park at your own risk and we will not accept responsibility for any injury, loss, theft or damage suffered by your vehicle.
  10. This offer is valid for one entry and one exit only.
  11. You agree that you will:
    1. Obtain the Car Park ticket upon entry.
    2. Comply with all terms and conditions displayed at the car park entry.
    3. Comply with all traffic and indicative signs from the time of entering the car park.
    4. Not leave the Car Park without presenting the parking ticket, voucher and airline boarding stub as identification to the manual cashier located at the exit.
    5. Not use the automatic payment machines (or you will be charged the standard parking rates and we will not refund you the difference).
  12. If you fail to present the Car Park ticket at the time of leaving the Car Park you will be liable to pay a fine of AED 30.00 in addition to the applicable Car Park tariff.
  13. We reserve the right to remove or relocate (or procure the removal or relocation of) any vehicle parked inappropriately or causing inconvenience to other users of the Car Park. You may be subject to fines by the competent authority if the latter determined that your vehicle is parked inappropriately or causes inconvenience.
  14. If you have not collected your vehicle within 30 calendar days from the end of the Booked Period we will, in liaison with the concerned bodies, and at your own risk, remove your vehicle to another location(s) in the UAE. We will also commence any and all proceedings available to us under Applicable Law (including sale of your vehicle at auction) to recover the Car Park charges, any other due amounts, applicable fines and all our costs. We shall be entitled to charge you reasonable holding charges for the period during which your vehicle was in our possession until settlement of this issue.
  15. Upon entering the Car Park your vehicle becomes subject to a lien for all charges owed by you to us and we reserve the right to refuse to release your vehicle until the Car Park tariff payment and/or any fines or charges have been paid in full.
  16. You are fully responsible for securing your vehicle and any personal belongings when you use the Car Park. We don't assume any liability for any damage or loss to your vehicle or the loss of any property inside your vehicle during its stay in the Car Park.
  17. The offer is valid for passengers flying with any airline departing from Abu Dhabi Airport from 1st June 2019 up to and including 31st August 2019.
  18. The offer is not valid or redeemable by non-travelling passengers.

Abu Dhabi Duty Free AED100 Cash Voucher

This offer relates to a free cash voucher redeemable at any DFS operated outlet within Abu Dhabi Duty Free in Abu Dhabi International Airport. By proceeding with downloading and redeeming this voucher you confirm your acceptance to these terms and conditions.

  1. The offer is valid for passengers flying with any airline departing from Abu Dhabi Airport from 1st June 2019 up to and including 31st August 2019.
  2. The offer is not valid or redeemable by non-travelling passengers.
  3. By receiving the Abu Dhabi Duty Free Gift Vouchers, entrants agree to be bound by these terms and conditions (which may be amended at any time by Abu Dhabi Duty Free LLC "ADDF" or Abu Dhabi Airports). Any entries not complying with these terms and conditions will not be valid.
  4. ADDF and Abu Dhabi Airports reserve the right to reject any voucher if it has grounds to believe the entrant has breached any of these terms and conditions, acted fraudulently or illegally, or on other reasonable grounds and shall have no liability to a participant regarding any loss or damage arising from such rejection.
  5. These terms and conditions are governed by UAE law and participant submit to the exclusive jurisdiction of the UAE courts.
  6. Eligibility & Particulars
    1. You agree that you will take the downloaded voucher from this website to the Big Ticket desk located in Terminals 1 and 3 departures to collect your AED100 cash voucher.
    2. The booking reference used on this website must be the same as the booking reference applied on the boarding card. A mismatch will result in a rejection of issuance of cash vouchers.
    3. One voucher will be issued for every airline booking reference.
    4. Participants cannot claim two offers under one booking reference.
    5. Only one voucher per retail transaction will be accepted.
    6. Redemption date of the cash vouchers is no later than 31 December 2019 unless indicated on voucher. ADDF reserves the right to alter the date and place by its sole discretion.
    7. Vouchers can be redeemed at any DFS Store in Abu Dhabi Duty Free
    8. Vouchers value cannot be exchanged for cash and no change will be given if voucher is not used in full.
    9. This offer cannot be combined with any other offer.
    10. Duty Free vouchers cannot be redeemed in Terminal 2. You can contact   and a voucher can be issued for use the next time you travel from Terminals 1 & 3.
    11. The free AED 100 voucher is valid on purchases over AED 200.
  7. You agree to comply with all applicable laws, statutes and regulations regarding the Abu Dhabi Duty Free Gift Vouchers.
  8. You participate in the Abu Dhabi Duty Free Gift Vouchers at your own risk. We make no warranty or representation, express or implied, in relation to the promotion.
  9. All implied warranties or conditions of satisfactory quality and completeness are hereby excluded.
  10. ADDF and Abu Dhabi Airports reserve the right to amend, modify or change these Ts&Cs at any time without prior notice to you.
  11. We and/or Abu Dhabi Airports shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from or in any way connected with your Abu Dhabi Duty Free Gift Vouchers or in connection with or arising from the use of the prizes.
  12. You agree fully to indemnify, defend and hold us and Abu Dhabi Airports, and the officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liabilities, damages, losses, costs and expenses, including legal fees, arising out of any breach of these Ts&Cs by you.
  13. Abu Dhabi Airports retain the right to terminate this promotion at any time.
  14. If any part of these Ts&Cs shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Ts&Cs and shall not affect the validity and enforceability of any of the remaining provisions of these Ts&Cs.
  15. No waiver by us of a breach by you in any of these Ts&Cs shall be construed as a waiver of any other breach of these Ts&Cs.
  16. ADDF is not responsible for lost or damaged vouchers.
  17. ADDF reserves the right not to accept a voucher if it believes it has been tampered with or defaced.
  18. The offer is valid for passengers flying with any airline departing from Abu Dhabi Airport from 1st June 2019 up to and including 31st August 2019.
  19. The offer is not valid or redeemable by non-travelling passengers.
  20. Abu Dhabi Duty Free AED 100 vouchers are not exchangeable.

VIP Terminal Departure Access offer

This offer relates to the use of the Diamond Lounge at the VIP Terminal facility operated by NAS at Abu Dhabi International Airport. By proceeding with downloading and redeeming this voucher you confirm your acceptance to these terms and conditions.

  1. This offer is a Free VIP Terminal Departure for two passengers when booking your arrival through the VIP Terminal.
  2. Two additional passengers will receive a 50% discount.
  3. Two accompanying children under the age of 12 years receive 50% off
  4. Children below 2 years old are FREE of charge
  5. Book your arrival through the VIP Terminal Diamond Lounge and receive 50% on the arrival booking
  6. Diamond Lounge bookings are for a maximum of 4 hours. Extra charges will apply for additional hours.
  7. You agree that:
    1. Once you download your VIP Terminal Voucher, you will contact the VIP Terminal on Whatsapp +971 55 220 9265 or via email   to share your downloaded voucher no later than 48 hours prior to flight time in order to confirm your complimentary booking.
    2. The booking reference used on this website to book the VIP Terminal offer must be the same as the booking reference generated by the airline on the boarding card. A mismatch will result in a rejection of acceptance of the offer voucher.
  8. VIP Terminal is available to all guests, regardless of class of travel.
  9. Due to special departure procedures for destinations in the US, guests travelling to the US cannot use the VIP Terminal.
  10. Passengers must arrive to the VIP Terminal with their baggage at least 90 minutes prior to their departure.
  11. The VIP Terminal is not responsible for missed flights as a result of guests coming late or where the visa documentation to the destination is insufficient, incomplete or incorrect.
  12. Guests are responsible to ensure that they have valid travel documents and should confirm any doubts with the airline.
  13. Original visas must be submitted in person to the VIP Terminal three hours prior to flight arrival time of guests.
  14. Excess baggage payments are the responsibility of the guests and baggage must be packed in accordance with the airline requirements.
  15. The offer is valid for passengers flying with any airline departing from Abu Dhabi Airport from 1st June 2019 up to and including 31st August 2019.
  16. The offer is not valid or redeemable by non-travelling passengers.
  17. This offer cannot be used in conjunction with any other Credit Card offer or promotion for entry into the VIP Terminal.
  18. No walk-in guests will be allowed due to capacity restrictions. Passengers must contact the VIP Terminal and book at least 48 hours in advance.
  19. This offers holds an overall departure / arrival savings of AED 1,500 per passenger

Careem Voucher

  1. This voucher entitles you to a free ride to Abu Dhabi Airport this summer with Careem.
  2. Enter promo-code FLYAUH at https://careem.me/AUHAirport
  3. Discount: 100% free ride to Abu Dhabi Airport, however the total amount is capped at AED 340 *Economy Trip*
  4. Locked to Abu Dhabi Airport (only applicable if Abu Dhabi Airport is final destination.)
  5. Offer valid only in the UAE.
  6. Offer valid for the duration of the campaign (June 2019 – August 2019)
  7. Offer valid on all Car Types (Except Go Pilot, Go Emirati, Careem Box, Roadside Assistance, Careem Assist)
  8. Careem Terms & Conditions apply for the same

General Terms & Conditions:

  1. Abu Dhabi Airports reserve the right not to accept a voucher that does not match the booking reference on the passenger's boarding card.
  2. The offer is redeemable only if the ticket was purchased after April 22nd, 2019.
  3. In order to process this offer, we will need to collect and store certain information about you including, without limitation, your name, phone number, email address, booking reference number and Emirate you reside in. By accepting these terms and conditions you authorize the use of such personal information.
  4. You have the right to ask us not to process your personal information for marketing purposes at any time by contacting us at  . You have the right to ask us about any personal information we hold for you, or to request that we amend any incorrect personal information we hold about you, by putting your request in writing to us at  . For more information visit www.abudhabiairport.ae/english/information/privacy-policy.aspx
  5. You consent that Abu Dhabi Airports may use your photographs and likenesses in publicity material.
  6. These terms and conditions will be governed by and construed in accordance with the laws of the Emirate of Abu Dhabi and the Federal Laws of the United Arab Emirates as applied in the Emirate of Abu Dhabi ("Applicable Law") and subject to the non-exclusive jurisdiction of the courts of Abu Dhabi. The promotion is held under the supervision of the Management of Abu Dhabi Airports.
  7. Redemption period is 1 June 2019 – 31 August 2019. Vouchers prior to 1 June 2019 will not be accepted.
  8. For inquiries, please contact  .